Shipping Policy

Effective Date: July 14, 2026

Thank you for shopping with Moon Atelier. We are committed to delivering your order safely and on time. Please read our Shipping Policy for information about order processing, shipping, and delivery.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During peak seasons, sales, or holidays, order processing may take slightly longer.

Shipping & Delivery

We deliver across India through trusted courier partners.
Estimated delivery time is 3–7 business days, depending on your location.
Delivery timelines may vary due to weather conditions, remote locations, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any promotional offers for free shipping will be clearly mentioned on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking ID or shipment details via SMS, email, or WhatsApp (where applicable), allowing you to track your package.

Delivery Attempts

Our courier partners will make delivery attempts according to their standard policy. If a delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related reasons, additional shipping charges may apply for re-delivery.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate when placing your order. Moon Atelier is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged or Missing Items

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery with your order number and clear photos of the package and product. We will review the issue and provide an appropriate resolution.